• Please always check with the size chart for the brand you want to purchase on our guide here.
• We offer FREE Shipping to orders over R1900 in South Africa. Free Shipping does not apply to areas outside South Africa.
• If you are ordering a single item our flat shipping fee is R200 with the Courier Guy or R150 with Paxi (PEP) in South Africa. Please send us a message on [email protected] for shipping outside South Africa
• Orders are shipped directly from our warehouses may take 12-72 hours to be processed. This takes into account payment processing as well. After that, they usually arrive within 5 business days with paid shipping options and 7 business day on the free shipping option.
• Your product should arrive within that time unless stated otherwise on the product page.
• Please use and folllow the payment instructions written on the Checkout page to make sure your order is processed smoothly.
• We will be happy to help with any issues you may face. You can contact us at 069 219 4881 or email [email protected]

At Sneaker Genius, we strive to ensure that our customers are completely satisfied with their purchases. If you receive a damaged item, you may return it to us within 7 days of receipt for a replacement.

We do not accept returns or offer refunds for items that are the wrong size. We strongly encourage customers to use the size chart here or provided on the product page to ensure that they select the correct size. Scroll down if you can find the brand you want to purchase. If you are unsure about sizing, please contact us before placing your order.

To initiate a return, please contact us at [email protected] with your order number and a description of the damage. We will provide you with instructions for returning the item. You are responsible for the cost of returning the item to us, and we recommend that you use a shipping method with tracking and insurance.

Once we receive the damaged item, we will inspect it and notify you of the status of your replacement. If the item is deemed to be damaged due to a manufacturing defect, we will ship a replacement to you at no additional cost.

Please note that items that have been worn, washed, or otherwise used are not eligible for return or replacement.

If you have any questions about our return policy, please contact us at [email protected]. We’re here to help!