Description
At Sneaker Genius, ordering your favorite sneakers is simple and secure. Browse our collection, add your picks to the cart, and complete your purchase using our Yoco-powered payment gateway, which supports secure credit card payments. We ship across South Africa using Courier and Paxi, with deliveries typically arriving within 3 to 5 business days. Shipping costs are calculated at checkout, and once your order is dispatched, you’ll receive a tracking number to monitor its progress. For any inquiries or assistance, contact us via email at shop@sneakergenius.co.za or reach out through calls or WhatsApp at +27 69 219 4881.
At Sneaker Genius, we strive to ensure that our customers are completely satisfied with their purchases. If you receive a damaged item, you may return it to us within 7 days of receipt for a replacement.
We do not accept returns or offer refunds for items that are the wrong size. We strongly encourage customers to use the size chart provided on the product page to ensure that they select the correct size. If you are unsure about sizing, please contact us before placing your order.
To initiate a return, please contact us at shop@sneakergenius.co.za with your order number and a description of the damage. We will provide you with instructions for returning the item. You are responsible for the cost of returning the item to us, and we recommend that you use a shipping method with tracking and insurance.
Once we receive the damaged item, we will inspect it and notify you of the status of your replacement. If the item is deemed to be damaged due to a manufacturing defect, we will ship a replacement to you at no additional cost.
Please note that items that have been worn, washed, or otherwise used are not eligible for return or replacement.
If you have any questions about our return policy, please contact us at shop@sneakergenius.co.za. We’re here to help!
